About these terms. This document is written in two voices. The italic summary at the top of each section says what the clause actually means in plain language. The clause itself, in plain prose underneath, is the binding legal text. If anything in the summary conflicts with the clause, the clause governs.
These terms are between you and Metaxu Pty Ltd (ACN 698 120 400) trading as InnerVisions (referred to in this document as "InnerVisions", "we", "us", or "our"). They govern your use of InnerVisions – the website at innervisions.app and my.innervisions.app, our mobile and desktop applications, and any related services we provide.
By creating an account or using the service, you agree to these terms and to our Privacy Policy, which forms part of these terms.
A living journal. Structured space for reflection, meaning, and patterns across time. Not therapy. Not a clinical product. Not a substitute for the help a real human can give you when you need it.
InnerVisions is a journaling and inner-work platform. It uses AI to help you structure entries, surface patterns across time, and reflect on your own material. It is a tool for self-reflection.
InnerVisions is not:
If you are experiencing a mental health crisis, suicidal thoughts, or any urgent psychological distress, please contact a qualified professional or crisis service. See Section 6 for specific resources.
You must be 18 or older. One account per person. We may decline or suspend accounts at our discretion.
You must be at least 18 years old to create an account or use InnerVisions. We do not knowingly accept users under 18. If we learn that an account is held by someone under 18, we will close it.
Accounts are personal. You may not share access, sell or transfer your account, or create accounts on behalf of another person. Each account is for one human user.
We may operate a manual or invite-based access model from time to time. Creating an account does not guarantee immediate or continued access.
Use a strong password. Keep it private. Tell us promptly if something looks off.
You are responsible for keeping your account credentials secure and for any activity on your account. We use email-based authentication and optional Google sign-in; in both cases, the integrity of your account depends on the security of your underlying email or Google credentials.
If you suspect any unauthorised access, contact us at hello@innervisions.app as soon as practicable so we can help secure the account.
Your entries are yours. We hold them in trust. We will never sell them, train AI on them, or use them for anything other than running the service for you.
Everything you write, speak, or create within InnerVisions – your journal entries, sparks, notes, chat messages with the Discuss feature, Guide artifacts you create or interact with, session reflections, and any other content you submit – remains your content. We do not claim ownership of it.
By using the service, you grant InnerVisions a limited, non-exclusive, worldwide, royalty-free licence to store, process, encrypt, decrypt, transmit, and display your content solely to provide the service to you. This licence terminates when you delete the content or close your account, except where we are required by law to retain it.
We do not, and will not:
If we ever introduce features that change how your content is used (for example, a future Practitioner Mode in which you might share content with a chosen practitioner), those features will require separate, specific, opt-in consent from you at the time of the change. We will never apply a new use of your content retroactively without explicit consent.
We use AI to generate reflections, pattern summaries, and other interpretive material. It can be wrong, inappropriate, or off. Treat it as a mirror, not as truth.
InnerVisions uses third-party AI models (currently OpenAI's API) to generate structured reflections, MeaningMaker interpretations, Pattern Reviews, Guideposts, and other interpretive content derived from your entries.
AI-generated content has important limitations:
You should treat AI-generated content as a prompt for your own reflection, not as guidance to act on. Do not rely on AI-generated content for any decision affecting your physical or mental health, legal position, finances, relationships, or safety. Speak to a qualified professional for those decisions.
You retain ownership of AI-generated content that exists within your account, on the same terms as your own entries (Section 4). However, the underlying AI models, prompt structures, and processing pipelines remain InnerVisions' and our providers' property.
If you're in crisis, please reach out to people who can actually help. This list is not exhaustive – find what works for where you are.
InnerVisions is not designed to detect, respond to, or intervene in mental health crises. We do not monitor your journal for distress indicators. Entries are encrypted in our database, and the service is not architected to scan or screen your content in any automated way. We will not call anyone on your behalf. We will not alert authorities.
If you are experiencing suicidal thoughts, self-harm urges, a mental health crisis, or any urgent psychological distress, please contact one of the following:
If you are in immediate danger, please call your local emergency services or go to the nearest emergency department.
For more context on what InnerVisions can and can't hold in moments like these, see our Support resources page →.
Use InnerVisions to do inner work – even hard inner work. Don't use it to attack anyone, break the law, or break the service.
Journaling about difficult, painful, dark, or unresolved material is appropriate use of InnerVisions. This includes writing about depression, anxiety, suicidal thoughts, grief, trauma, anger, addiction, plant medicine experiences, and any other material that arises in your inner life. The service is designed for this.
What is not acceptable:
We may suspend or terminate accounts that breach this section.
14-day free trial of Explorer, no card required. After that, pick a plan or stop using paid features. We use Stripe for payments – we never see your card details.
InnerVisions offers paid subscription tiers. Current plan names, features, and pricing are shown in the app and at our website. As of the effective date of these terms, the plans are:
We may add, remove, rename, or restructure tiers, and we may adjust pricing. For existing paid subscribers, we will give at least 30 days' notice by email before any price increase or material change takes effect for your subscription.
Payment processing. Payments are processed by Stripe. InnerVisions never receives, stores, or has access to your full card details. By subscribing, you authorise Stripe to charge your payment method on the schedule shown at checkout.
Auto-renewal. Paid subscriptions auto-renew at the end of each billing period unless you cancel before the renewal date. You can cancel any time from your account settings or by contacting us.
Trial conversion. Because the trial does not require a payment method, no charge will occur at trial end. If you do not subscribe before the trial ends, your account will continue to exist with feature limits, until you either subscribe or delete it.
Cancel any time. Australian Consumer Law gives you guarantees we can't and won't try to remove. For annual plans, we offer a meaningful refund window.
Cancellation. You can cancel a paid subscription at any time. Cancellation takes effect at the end of your current billing period – you keep paid features until then.
Monthly plans. No refunds are given for partial months. Cancel to stop the next renewal.
Annual plans. If you cancel an annual plan within 14 days of purchase or renewal and have not used Explorer-only features beyond the trial allowance, we will refund the full annual amount. After 14 days, no pro-rata refunds for annual plans unless required by law.
Australian Consumer Law guarantees. Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that you have under the Competition and Consumer Act 2010 (Cth), the Australian Consumer Law, or any other applicable law that cannot be lawfully excluded. If a major failure of the service occurs (for example, the service does not work as described and the failure cannot be remedied within a reasonable time), you are entitled to your choice of refund or replacement.
Disputed charges. Contact us at hello@innervisions.app before disputing a charge with your bank or card issuer. We aim to resolve most billing issues within 5 business days.
We're a young product. Things will change. Sometimes things will break. We'll be transparent about both.
Beta and experimental features. We may release features marked "beta", "preview", "experimental", or similar. These features may be incomplete, change without notice, or be withdrawn. They are provided as-is, separate from the rest of the service.
AI provider dependency. Some InnerVisions features depend on third-party AI providers (currently OpenAI). If those providers experience outages, change their terms, or become unavailable, the affected features may be degraded, paused, or temporarily unavailable. We will work to restore service as soon as practicable, and we will notify users when material AI features are unavailable for extended periods.
Service availability. We aim to keep InnerVisions available and reliable, but we do not guarantee uninterrupted access. We may update, modify, or suspend the service or any feature for maintenance, security, legal compliance, or improvement. For significant scheduled changes, we will notify you by email or in-app where practicable.
Read the Privacy Policy. Seriously. We wrote it the same way as this one – in plain language with the legal weight underneath.
Our Privacy Policy describes how we collect, use, protect, and disclose information about you. It forms part of these terms. By agreeing to these terms, you also agree to the Privacy Policy.
You can leave any time. We can ask you to leave for clear reasons. Either way, your data is yours and we'll give it back before we delete it.
Your right to close your account. You can close your account at any time from your account settings or by contacting hello@innervisions.app. Before deletion, you can export your data as described in the Privacy Policy.
Our right to suspend or terminate. We may suspend or terminate your access if you breach these terms, if your use of the service creates legal or security risk for us or other users, if we are required to do so by law, or if we discontinue the service. Where reasonable, we will notify you before action and give you an opportunity to respond.
Effect of termination. On termination, your access ends and your content enters our deletion process as described in the Privacy Policy. Encrypted content becomes cryptographically unreadable through our deletion process – the underlying encryption keys are isolated from terminated accounts.
Data export before deletion. If you ask, we will provide a portable export of your content before deletion, provided you make the request within 30 days of closing your account.
We've built this carefully and we stand behind it. But software can fail and AI can be wrong. Our maximum financial exposure to you is what you paid us in the last 12 months.
To the maximum extent permitted by law:
(a) InnerVisions is provided on an "as is" and "as available" basis. We do not warrant that the service will be uninterrupted, error-free, free of defects, secure against every possible threat, or that AI-generated content will be accurate, useful, appropriate, or fit for any particular purpose.
(b) We are not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or other intangible losses, arising out of or in connection with your use of the service – whether based in contract, tort, negligence, strict liability, or any other theory.
(c) Our total aggregate liability to you, for any and all claims arising out of or in connection with the service, will not exceed the greater of (i) the total amount you have paid InnerVisions in the 12 months preceding the event giving rise to the claim, or (ii) AUD $100.
(d) Nothing in this section limits or excludes any liability that cannot be limited or excluded under the Australian Consumer Law or any other applicable law. Where we cannot exclude a consumer guarantee, our liability is limited (at our option, where the law permits) to re-supplying the service or refunding the cost of re-supplying the service.
If you misuse InnerVisions in a way that causes someone to come after us, you cover the cost of dealing with it.
You agree to indemnify and hold harmless InnerVisions, its directors, employees, and contractors, from and against any claims, liabilities, damages, losses, and reasonable expenses (including legal fees) arising from (a) your breach of these terms, (b) your misuse of the service, or (c) your violation of any law or third-party right through the service. We will give you prompt notice of any claim and reasonable cooperation in defending it.
We'll update these as the product grows. Important changes get email notice and a chance to read before they take effect.
We may update these terms from time to time. When we do, we will update the "Last updated" date at the top of this page.
For material changes (for example: significant changes to data processing, dispute resolution, fees, refund policy, AI training restrictions, or your rights), we will notify registered users by email at least 30 days before the change takes effect, and we will not apply the change retroactively to data already collected. You may close your account before the change takes effect if you do not agree.
For non-material changes (typo fixes, clarifications, structural reorganisation), we may update the document without prior notice.
Australian law, NSW courts. We'll try to sort things out without lawyers first.
These terms are governed by the laws of New South Wales, Australia. The exclusive jurisdiction for any dispute arising out of or in connection with these terms is the courts of New South Wales, Australia, except where applicable consumer protection law in your jurisdiction gives you the right to bring proceedings in your local courts (in which case those rights are preserved).
Informal resolution first. Before commencing any formal proceedings, you agree to contact us at hello@innervisions.app to attempt to resolve the dispute in good faith. We will respond within 14 days.
Standard housekeeping clauses. None of these are surprises.
Entire agreement. These terms, together with the Privacy Policy and any other documents incorporated by reference, are the entire agreement between you and InnerVisions.
Severability. If any provision of these terms is found unenforceable, the remainder continues in effect.
No waiver. Our failure to enforce any provision does not constitute a waiver of that provision.
Assignment. You may not assign these terms without our written consent. We may assign these terms in connection with a corporate restructure, merger, acquisition, or sale of assets, provided your rights are preserved.
Force majeure. Neither party is liable for failure to perform caused by events beyond reasonable control – natural disasters, war, pandemic, regulatory action, internet or infrastructure outages, third-party provider failures.
For questions about these terms, billing, account issues, or anything else:
Email: hello@innervisions.app
Postal: 5b Beaconsfield Street, Newport NSW 2106, Australia
Legal entity: Metaxu Pty Ltd (ACN 698 120 400) trading as InnerVisions
For privacy-specific requests (access, correction, deletion, complaints), see the contact details in our Privacy Policy.